Germany

"Even more a country of DIY enthusiasts"

Compared with 2019, which was already a highly satisfactory year, sales were up by around 14 per cent at home improvement stores in Germany…

USA

Renewed interest in online sales

Hardware stores in the USA are usually focussed on the day-to-day business of providing personal service in the store. But they had to rethink …

Latin America - Promart

Newcomers in the Andes

The Peruvian DIY store chain Promart has already achieved a market share of 30 per cent among the big boxes after only ten years. The chain, with a woman at …

Spain

Sunrise in Spain

The DIY industry has been a shelter in the perfect storm, says Alejandro Lozano, responsible for the DIY sector of the Spanish AECOC association, when analysing …

Editorial

Covid-19 provides clarity

Cashbuild revenues grow by 21 per cent

South African home improvement retailer Cashbuild increased its revenues by 21 per cent to ZAR 6.695 bn (EUR 370 mio) in the second half of …

E-Commerce

Returns policy returns customers

In e-commerce, transparency, ease and convenience are key for customers in the DIY segment, too. This applies both to delivery and the returns …

Italy - Traditional hardware stores

Hardware stores, a public service

In Italy, where traditional distribution represents 65 to 70 per cent of the hardware and DIY market, the lockdown has helped to confirm the …

Italy - Statistics and economics

DIY store density with north-south divide

Italy is economically characterised by extremes. That is also true of the DIY industry. The economically strong regions of Italy are …

Curbside retailing

From BOPIS to BOPIL

More and more customers in the US prefer curbside pickup. Now Lowe’s announced to install pickup lockers at all U.S. stores by the end of March 2021

Pricing and promotions

Dramatic increase in price sensitivity

The Covid era and beyond: DIY retailers may continue to see increased sales driven by the do-it-yourself shoppers, but that also cannibalises…

Philippines

Philippine store numbers continue to grow

The Do It Best licensee Handyman plans to open 16 stores in the next 18 months in the Philippines, despite the impact of Covid-19 on store…

E-commerce

Returns policy returns customers

In e-commerce, transparency, ease and convenience are key for customers in the DIY segment, too. This applies both to delivery and the returns …

Italy - Store network

DIY and gardening fever

Italy was the worst-hit country in Europe during the first coronavirus wave. Our Italian colleague Giulia Arrigoni reports on the impact of Covid-19 on the …