Home Depot names Jordan Broggi as EVP Customer Experience

The Home Depot, the world's largest home improvement retailer, has appointed Jordan Broggi as executive vice-president (EVP) of customer experience and president of online with effect from 3 June 2024. In the role of EVP of customer experience, he will be responsible for leading the vision, design, and development of new and innovative solutions to drive a seamless experience for the millions of customers who turn to Home Depot for their home improvement projects , according to a company press release. He will also retain leadership of the company's online business, overseeing online operations, merchandising strategy and customer experience for Home Depot's digital properties.

Broggi has been with Home Depot for 11 years, most recently as senior vice-president and president of online. He has served as senior vice-president of finance, where he was the primary finance partner for the company's U.S. business. Additionally, he has held roles across merchandising finance, supply chain finance, financial planning and analysis and strategic business development. Prior to joining the company, Broggi held various positions in finance and strategy at LexisNexis and Bain & Company.

Matt Carey, who was most recently EVP of customer experience, will retire from Home Depot on 31 December 2024 after 16 years with the company. He will continue to serve as an EVP in an advisory capacity until his retirement.

Carey led the transformational efforts to re-imagine all aspects of The Home Depot's IT infrastructure and approach to software development.