The half-year report from the parent company Wesfarmers stresses, among other things, investments in the customer experience, both in-store and through digital enhancements delivering increased convenience for retail and trade customers. PowerPass customers were provided with a digital self-checkout option via the introduction of a new mobile app. A live trial of a click and collect offer commenced in one store in December 2018 and supply and install offers were also expanded to a wider range of products with encouraging early results, the company says.
At the end of the period, there were 265 warehouses, 75 smaller format stores and 32 trade centres in the Bunnings network. A further 14 stores were under construction.